Update: I’m afraid this method doesn’t work any more. The only way to obtain a username that is currently being used is by proving to twitter that you own the copyright or trademark for the name. Details here.
I’m going to do something here which I tend to not normally do and use myself as an example.
(by the way, if you really don’t want to read the story behind this post then just skip to the “I followed this process” section below)
I signed up to twitter almost two years ago now but that still wasn’t early enough to get my hands on my usual username of choice @zee. This then lead to me using a number of different but highly unsatisfactory alternatives. After checking back relatively frequently, I noticed a name had actually been typed into the twitter.com/zee account page in the ‘name’ field – although the last actual update on the account was months ago. After about 3/4 attempts contacting the account owner via searches on linkedin and facebook, I thought i’d contact Twitter support with the request – unfortunately, no response.
Yesterday, however, a breakthrough. Rochelle on Friendfeed directed me to a Get Satisfaction discussion highlighting exactly how to acquire twitter usernames which had already been snapped up but lay unused.
I followed this process:
- Emailed username@twitter.com with the following information:
• The username you want
• Your existing username, if you have one
• Whether you want to change your username, or start a new account with the username you’re requesting - I received confirmation the email had been received a few minutes later, then another email asking me to reply with the above information (if I hadn’t already provided it).
- Literally, an hour later, I had my account switched from @zeedotme to @zee.
Criteria for Reclaiming a Username on Twitter
While the process appears to have been improved, the same criteria allowing someone to gain access to a name seems to remain.
We generally have a 9 month rule; if a profile has been inactive for more than 9 months, we release the user name. In cases where the account has never been updated, Twitter can write the owner of the username about releasing it, but results vary.
Best of luck!















Oops. The A/c with my preferred username seems to be active. So no luck
Had the same (@edo). Just sending a request through the Twitter support systems worked for me though, no need for username@twitter.com. But ofcourse it might be faster/ get priority.
I just changed all my usernames to the twitter one, and now it turns out to be an excellent choice. But still, had @jerry been free back then..
Thanks so much for this post, I tried submitting two different support tickets but never heard back, hopefully the email address will give me a better response. Appreciate the post!
I changed my twitter name from @nextweb to @patrick about two months ago. I didn’t blog about it because it was via a pretty unconventional way. But this is a great tip for people who really want to change their user name.
I must say also that this is great service of the Twitter team. Chapeau!
I went from @bomega to @boris about a month ago. Very happy with my own name!
If you change your username do let me know so I can update your accounts at TwitterCounter so you won’t lose your history. I have to do it manually…
Yeah sure! Check it out: http://twittercounter.com/?username=zee
All fixed!
Just a thought. I am not an active twitterer (at all). If I have time, I do read up on my network’s tweets. Twitter is entertainment to me: I consume but do not produce.
I nevertheless get a constant stream of alerts about people that have decided to follow me. If I recognize a name, I often decide to follow that person back. If I do not, I never bother. Surely I am not unique in this?
So if you wish to get yourself an audience, it could make sense to get a twitter name as close to your own name as possible.
Thanks so much for this guide. Submitted my request for my desired username a few days ago. No news yet. Here’s hoping, though!
:)
i do not no it’s okay my name has been use
Good post, although my prefered Twitter username is actively used. Too bad.
I wonder if this is also possible for Gmail accounts. Does anybody know?
Zee! I’m rochelles on FriendFeed. You’ve linked to the wrong person.
Thanks, Zee. Good to know. I bookmarked your post on Delicious. And congratulations for reclaiming “Zee best Twitter name” – pardon my french pronounciation ;)
PPM
worth trying anyway Pieter, no harm in trying…
Thanks! Handy! But recently the account I wanted posted one tweet. Only a month ago, after 7 months of inactivity. :(
If this works, you will forever have my gratitude! : ) Thank you.
Thanks! I’ve been trying to contact the owner of @northernlight with no success for months. The owner is protected and has only 3 updates. Hope it works!
Thanks for the kick in the pants – @waxwing just became @shacker, thanks to you. The transition took about 12 hours for me.
FWIW, I noticed in their FAQ that the criteria on inactive accounts is six months, not nine.
Appreciate this great post – it works! Took about 48 hours for me, but @khamstra is now @kirsten. Thanks so much.
Awesome. I love Twitter, and this is a great post on it!
Great tutorial! It worked for us, I describe short how it worked.
One of our new projects is named Justin Case. We wanted to use twitter.com/justincase for our communications. This name was taken by somebody who protected his/her updates. It followed three people which didn’t update since 2007.
I’ve emailed Twitter to apply for name transfer. Got the automated e-mail to make sure all info was provided by me. I’ve replied to that with all information. After about three days (last saturdaynight) I got an e-mail back which asked for a confirmation on the name.
I discovered a moment ago that the name transfer is completed.
Thanks for the tutorial guys! You rock :-)
Cheers, Bob
I just got this response after trying to change to name that has been unused since Sep 2007:
Due to high ticket volume, Twitter Support is unable to change usernames in cases of inactive accounts. Unless your user name issue involves Terms of Service violations, you’ll have to wait until all inactive user names are released. We’re working on a better long term solution for this.
* If your user name request concerns impersonation, trademark infringement, copyright, or another Terms of Service violation, please submit a request to the Terms of Service group via the web form. If you’re unable to use our web form, please send your request to terms@twitter.com for help from our Terms of Service group.
Thanks!
Twitter Support
Booooooooo!
Yeah, I tried just now, too, and got the same email as James. Boo indeed, but I have faith that the twitter team will get it done. Right? ;)
Right. was happy to have found this post, but just got the same message from twitter. bummer….
This was useful, but it does not address the question the best approach to using a name on Twitter.
My name, Sherrie Rose (twitter.com/sherrierose) is what I use because people know my name in the Internet Space.
My trade name, and my trademark, is The Love Linguist (twitter.com/lovelinguist). I only use this occasionally.
How should one tweet in the best way? It does create a split personality when you have a professional handle and a regular name.
I’d like to hear your thoughts on this one. Thanks!
Sherrie Rose
The Love Linguist
Support says can’t change user names for non-use violations. Must be a terms-of-service issue.
Doesn’t work. Support says they can’t change user name. Guess you got lucky. I tried to get them to change my username to my first name which is taken but hasn’t been used in 3 years. No luck.
> Soon? I’m not holding my breath.
Rather than holding your breath, check out the tool I just wrote: http://www.tweettaker.com/
Just give it the twitter name you want and it will email you when/if the name is ever available for you to register.
Doesn’t work. The response I got from Twitter:
Twitter is not currently releasing inactive user names. Unless your user name issue involves Terms of Service violations, you’ll have to wait until all inactive user names are released. We’re working on a better long term solution for this, and we should have more news soon.
Soon? I’m not holding my breath.
You can always use http://www.tweexchange.com to do a live Twitter search of available user names!
Nice, tnx for the tip!
It has been 34 hours since I last replied them but no new mail has come yet. I’m getting frustrated, will they accept my request? :(
2 days already. I’m losing hope. Why are you so lucky, @zee?
Reply: “Twitter is not currently releasing inactive user names.”
“Twitter is not currently releasing inactive user names. Unless your user name issue involves Terms of Service violations, you’ll have to wait until all inactive user names are released. We’re working on a better long term solution for this, and we should have more news soon.
* If your user name request concerns impersonation, trademark infringement, copyright, or another Terms of Service violation, please submit a request to the Terms of Service group via the web form. Be sure to pick the right item from the drop down box for expedited help. Keep in mind that if there is no content and no intent to mislead, there is most likely no infringement.”
*sigh
Twitter is not currently releasing inactive user names. Unless your user name issue involves Terms of Service violations, you’ll have to wait until all inactive user names are released. We’re working on a better long term solution for this, and we should have more news soon.
Oh well.
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This process must have changed after you wrote the post as I just requested to change my username knowing the person hasn’t used it over a year and I received the following response:
Twitter is not currently releasing inactive user names. Unless your user name issue involves Terms of Service violations, you’ll have to wait until all inactive user names are released. We’re working on a better long term solution for this, and we should have more news soon.
It looks like this has changed. I just tried to claim back a username I wanted but was given this response back:
————————-
You can change your user name at any time here:
http://twitter.com/account/settings
Your messages, replies and content will not be affected, but we do recommend that that you let your followers know about the name change with a tweet. Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.
————————-
well, I just tried that (emailed username@twitter.com) and am told:
—–
You can change your user name at any time here:
http://twitter.com/account/settings
Your messages, replies and content will not be affected, but we do recommend that that you let your followers know about the name change with a tweet.
-here’s the interesting bit –
Twitter is not currently releasing inactive user names.
– hrmm –
We’re working on a better long term solution for this, and we should have more news soon.
——————–
Terms of Service, impersonation, trademark, and brand name squatting
* If your user name request concerns impersonation, trademark infringement, brand squatting, copyright, or another Terms of Service violation, please submit a request to the Terms of Service group via the web form:
http://twitter.zendesk.com/tickets/new
Be sure to pick the right item from the drop down box for expedited help. We’ll send you an email with more instructions. Keep in mind that if there is no content on the account, no intent to mislead, or the account has been active in the last 6 months, there is most likely no infringement and the user name will not be released.
Twitter does not release accounts to others, even in cases of TOS violations; we will, however, transfer a user name when necessary. In order to do this, you have to have an account ready for the user name transfer. This account should have an official email address from a company domain. Because it takes awhile to get to user name requests, we suggest that if you haven’t already, you create a new account with a temporary user name, and add the account information to your request. You may start using that account until we can transfer the user name.
If you’re unable to use our web form, please send your request to terms@twitter.com for help from our Terms of Service group.
Thanks!
Twitter Support
————–
So, I read that as a no??
I got an email back saying they were not currently releasing inactive usernames but I could change my username to something new via the usual procedure. Any ideas anyone?
FYI: Twitter has changed their policy. You can no longer use this method as they are currently not releasing inactive accounts.
Doesn’t seem to work now :-( Mailed that address with details but never had any kind of reply at all. In fact I think their support is rubbish as I have not any responses to any contact I have ever sent them via any means.
It no longer seems to work. After reading this I sent an email and got this back (within the hour it must be said!)
“Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.”
:(
I did not work for me, I wanted the username jenniferbones, my current one is vajenjen. They sent me an email that said they do not do that at this time. and the account hasn’t been active for months.
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Too bad Twitter hasn’t worked out their account deletion policy yet… I’m looking forward to claiming a better twitter username.
Seems twitter are no longer giving there inactive user names to users due to the high quantity of requests, shame. Although @allitrippy gets special treatment it seems. :(
Brian
It didn’t work for me. A bot replied with some generic response message that I can change my username anytime and that they do not release inactive usernames o_O.
Hey, does twitter not allow this anymore? I have my eye on a username that’s been inactive for two years and sent a message as you did, but just got back an automated response.
Has anyone else had better luck?
FWIW, this doesn’t appear to work anymore. Here’s the latest from Twitter when you send a request to username@twitter.com:
Your messages, replies and content will not be affected, but we do recommend that that you let your followers know about the name change with a tweet. Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.
——————–
Terms of Service, impersonation, trademark, and brand name squatting
* If your user name request concerns impersonation, trademark infringement, brand squatting, copyright, or another Terms of Service violation, please submit a request to the Terms of Service group via the web form:
http://twitter.zendesk.com/tickets/new
Be sure to pick the right item from the drop down box for expedited help. We’ll send you an email with more instructions. Keep in mind that if there is no content on the account, no intent to mislead, or the account has been active in the last 6 months, there is most likely no infringement and the user name will not be released.
Twitter does not release accounts to others, even in cases of TOS violations; we will, however, transfer a user name when necessary. In order to do this, you have to have an account ready for the user name transfer. This account should have an official email address from a company domain. Because it takes awhile to get to user name requests, we suggest that if you haven’t already, you create a new account with a temporary user name, and add the account information to your request. You may start using that account until we can transfer the user name.
If you’re unable to use our web form, please send your request to terms@twitter.com for help from our Terms of Service group.
Thanks!
Twitter Support
This did not work, just got a response saying:
“Twitter is currently only releasing inactive or suspended usernames in cases of trademark infringement. We do plan on bulk releasing all inactive or suspended usernames at some time in the future, but do not yet have a set timeframe for doing so. We appreciate your patience.”
I am wondering why they helped in all the other cases in the comments – no trademark infringement appears to me there…
Any ideas?
Got the same message as stated before. Seems they have closed that door…
tried to claim a few names, didn't work. twitter just closes my ticket with a silly comment. obviously i know how to do that!
Hi grayle,
You can change your user name at any time here:
http://twitter.com/account/settings
gril you look cut.
my twitter name is the best! @redphoneringing
Very helpful – I didn't realize that you can email user@twitter.com directly. thanks for the tip!
Amazingly helpful information. I just tried it. We'll see if it works.
Thank you.
whats up
Thanks for this. I was trying to get a certain username for my friend but then that name was already taken. When I did a search for it, turns out that user hasn't updated in over a year. I followed your instructions and hope it works.
twitter sucks i can not get my user name
This is some good information. Just to add to that, if someone has stolen your profile pic for their own, is impersonating you or somehow is mis-representing themselves, you can send an email to terms@twitter.com. You should get a response right away. If either of these processes fail to work, try putting in a trouble ticket at zendesk.twitter.com or sending a note to @gingeranyhow
I wrote the book TwittrGlitch last year and included a bunch of responses to these questions. If you've got other problems, feel free to ask.
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Naaa, nothing helped. I asked on that email like you wrote, have opened ticket and request… Absolute nothing changed.
how did you do that?
The name I was after was released!!1 I have submitted the support ticket for “inactive username” . It was a regular message about trademarks etc, but this time I noticed this statement at the end:
___________________________
If you’d like to trigger a review of the reported username, please reply with just the username. Please note that in this case, the reported username will not be directly transferred, but will instead be immediately made available for use by any Twitter user.
___________________________
So I just replied with the username and voila! – a real support person replied to the ticket and released the account shortly.
I have to mention though that it was a truly inactive account, not a single post for 2+ years
GL!
i can’t get this is work, twitter seems to hate me – the account in question hasn’t been updated in well over a year, but they still will not release the username!
love this
my preferred username is dead since 2 yrs… i did ur steps.. but didn’t work… twitter replied sayin they are not giving away usernames!
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Exciting post. I’ve been trying to get ilovemondays for over a year or so. The current user has never posted. I will be well chuffed if this works. Thanks for the post. I’m sure many are in the same boat. Well done
Yep–does not work. My canned e-mail from support read, in part,
“Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.”
Got a response from Twitter (25 Aug 2010) saying:
“Twitter is not currently releasing inactive user names. We’re working on a better long term solution for this, and we should have more news soon.” :-( Let’s hope they come up with a solution real soon :-).
The approach worked for me. I sent my initial email and received the rejection letter so many others received (about TOS violations vs inactive accounts), but I sent a follow-up email to the same address I’d received my original email from, explaining my situation again, and about an hour later was told the name I wanted has become available, and voila! It’s done. Feel free to follow me on Twitter, @Galactic is my new handle. :)
I tried it… they responded with “Twitter is not currently releasing inactive user names.”
Grrrr…. The name I want hasn’t been active since March of last year. I may try again later…or maybe i will pull a little kid move and ask repeatedly. Thanks for the suggestion!
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Since it’s not possible to use username@twitter.com anymore I’ve made a tool that monitors twitter usernames. If it becomes available it notifies you by email. Check it out at http://www.letsgeek.com/tools/claiming-inactive-accounts-twitter/
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I just tried and got an automated reply which basically said you can’t do it.
This method no longer works. I just tried, and received an automatic reply within seconds: “Twitter is not currently releasing inactive user names.”
So frustrating… the username I want has 0 tweets, 0 followers, 0 following.
Thanks, I’ve got it ! From now on, my username is @weky :)
I was very excited to stumble across this page … the username I want is taken but hasn’t been used for 2 years and there’s only ever been 1 post, however, I received this from twitter….any other tips?
Hi there,
If you’re looking to acquire an inactive username for personal use, please check back in a few months. We’re currently unable to accommodate individual requests for inactive usernames. We may release all inactive usernames in the future, but have not yet set a date for doing so.
Twitter is only transferring usernames under our trademark policy (http://support.twitter.com/articles/18367). If you are writing on behalf of a trademarked brand, you can file that new ticket for our policy team to review. You can file a new ticket here: http://support.twitter.com/forms/trademark
Thanks,
Twitter Support
@Support
Thanks for this, managed to get my company twitter :) Come follow me over at
http://www.jhpweb.com
OK, this technique may well have worked a few years ago but in 2011, it is not possible to reclaim an unused Twitter account using this method.
Chris from http://www.business-sale.com
Hey @Zee
I’m trying to get “gygg” on twitter for my website. How can i check how long it has been in use (or lack there-of) ?
hello world! follow me on twitter then i’ll follow you back..thank you! :) maan_onlyme
i am @gfxmuma and i would like to have the username @muma which has not been used from 2007. I have been waiting for it to be free up for a long time. I am getting irritated.
Oh…i’m @Zee now Boris! Can you help a bruva out? :P
oh noes! Sorry Rochelle…i’ve changed it.