Frequently Asked Questions

  1. Why has TNW decided to reschedule the dates for TNW2020?

    TNW2020 has been rescheduled to October 1 and 2, 2020. Due to growing concerns over the coronavirus (COVID-19), and with the well-being of attendees, partners, and staff as the number one priority, TNW has decided that rescheduling the event is the responsible course of action at this time. This decision was made after consulting with the local government, partners, and staff, to whom TNW would like to express gratitude for their understanding, patience, and continued support.

  2. What are the new dates for TNW2020?

    TNW2020 will take place on October 1 and 2, 2020. The event will be held at our original event location, NDSM-werf in Amsterdam, The Netherlands.

  3. Are my TNW2020 tickets valid on the new dates?

    Yes. If you purchased tickets to TNW2020 prior to the date change, they are now valid on October 1 and 2.

  4. What is the refund policy if I cannot attend the new dates?

    In light of current events and insecurities for our attendees and partners, we’ve updated our terms of service to provide more flexibility and comfort.

    What does this mean for you?

    -
    After purchase, you will have a 14 day 'change of mind' period to request a refund without any processing fees. Please fill out this form within 14 days after purchase.

    - In addition, we're offering you the flexibility to cancel your ticket (regardless of when it was purchased) up until August 31st, 2020, with a 50 euro processing fee.

    - What's more, you have the option to change the name on your ticket up to 24 hours before the event starts. Transfer it to a client, colleague, or friend if your plans change.

    - During the event, you can get your money back through our TNW Value Guarantee if you decide the event is of no value to you.


    TNW Value Guarantee
    No value? Get 100% of your money back.

    Our number one priority at TNW is to provide value to our attendees. We are proud to have been awarded Best B2B Event in Europe in 2016, and we aspire to outdo ourselves each year! We are so confident in our mission, that we will give you 100% of your money back if you find the event is of no value to you. No value? Find our founders Boris and Patrick at the registration desk on Day 1 of the event, before 1pm, for your full refund.

    100,000 people have attended TNW’s flagship event. Join them with the confidence that you will get value, guaranteed.

  5. I have already booked my hotel and flights for the event in June, will I be reimbursed?

    TNW is not responsible for reimbursing you for your hotel and flights. We recommend reaching out to the hotel or airline directly to cancel your reservation and request a refund.

  6. I booked a room with one of your hotel partners, will I get a refund?

    Please check the terms of your booking. TNW is not responsible for reimbursing you for your hotel bookings. We will be contacting our hotel partners shortly and add an update once we have more information. Please reach out to our customer support team at conference@thenextweb.com for more information.

  7. I submitted a visa request to travel for the conference in June, what would happen to my visa?

    Please contact The Dutch Embassy in the country where you have submitted your visa request. We are happy to assist you with writing your visa invitation letter.

  8. What will happen to the talks that have already been scheduled for TNW2020?

    The event program team is working hard to ensure that the program will remain the same on October 1 and 2, 2020. We will release more information in the coming weeks.

  9. What kind of safety measures will TNW implement at the event?

    The welfare of our speakers, sponsors, delegates, and staff at the event is our highest priority. As we monitor the situation in the lead up to October 1 and 2, we will adapt our plans according to advice we receive from the WHO and other health authorities, to ensure safety measures are in place for all attendees of the event.

    The precautions we were already looking into prior to rescheduling:

    - Increasing the cleaning and disinfection across the event, especially at high-volume touch points.

    - Doubling our medical team to monitor the situation, and providing an emergency medical phone number that will be available for assistance during the week of the event.

    - Implementing a no-handshake policy, and increased signage to inform attendees of basic hygiene measures.

  10. What happens if the coronavirus outbreak isn't contained by October?

    Nobody knows how the COVID-19 situation will continue to unfold. What we do know is that we believe we've made the best decision under the current circumstances to put our attendees, partners, and staff's well-being first.

  11. When will TNW2021 take place?

    TNW2021 will be taking place in June 2021. Exact dates will be confirmed in due course.

  12. For further information or questions, please contact the TNW support team at conference@thenextweb.com.

TNW2020 is now on October 1 & 2

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