Frequently Asked Questions

  1. How can I access the event platform?

    As a ticket holder to TNW2020, you should have received an email with access to our event platform. Please check your email (including the spam folder), and get back to us at conference@thenextweb.com with your email address if you were not able to find the access details.

  2. Where can I find the mobile app?

    You can download the TNW2020 mobile app via this link: http://onelink.to/t978na. The link only works when you are on your mobile. Find more information about the various functionalities of the app here.

  3. How can I unlock my free Knowledge pass?

    After registering for a free Knowledge pass to TNW2020, you need to refer three people from your network by using the link in your confirmation email. In this email, you also received a link to your progress bar page, where you can view who has signed up using your personal referral link. Once three referrals have signed up using your link, the ticket will be unlocked, and a confirmation sent to your email address.

  4. Will I be able to watch back the sessions I missed?

    Along with other valuable perks, Business and Executive pass holders will be granted on-demand access to all talk recordings starting from 2 weeks after the event. If you're a Knowledge pass holder, we recommend upgrading to a Business pass on your order dashboard, under the tab 'Upgrades'.

  5. How can I upgrade my ticket?

    To gain access to certain perks, you can upgrade your Knowledge Pass to a Business Pass on your order dashboard, under the tab 'Upgrades'. You can find a link to your order dashboard in the order confirmation email that you received from us. In case you are not able to find it, please reach out to conference@thenextweb.com with your email address.

  6. When will the talk recordings be available?

    Talks and sessions will be available on thenextweb.com/events/talks and will be released in batches starting 2 weeks after TNW2020.

  7. How can I participate in the referral process?

    The unique referral link lands on the main conference page. Advise your referrals to scroll down the page until they reach a ticket block, and do not navigate away from the URL.

  8. Technical difficulties

    If you experience technical difficulties, please make sure that:

    • You are using Chrome or Firefox and that it is fully up to date. Safari and IE are not fully supported as they lack the support needed for live video events.
    • Your Internet speed is at a minimum of 5mbps download and 2mbps upload. Ideally, 30mbps download and 10mbps upload or higher will grant the best quality.
    • You are using a computer for your attendance.
    • Alternatively, try to refresh the page and connect again.
  9. For further information or questions, please contact the TNW support team at conference@thenextweb.com.

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